Return Policy

You can return any purchase within 14 days for any reason. No returns will be accepted after 14 days. We must receive your return within 14 days after the date you received your items.

There are a few exceptions to the return policy:

1. No customized poker chips can be returned.
2. If wrapped poker chips are opened, they can be returned, but a 25% restocking fee will be charged.
3. If any other poker chips are returned, there will be a 15% restocking fee.
4. All items returned will be subject to a 15% restocking fee. Items that are returned and no replacement is needed, the shipping will not be refunded.
5. If you wish to exchange an item in general that is not damaged or was not incorrectly shipped, then your item will be exchanged but shipping charges and a 15% restocking fee may apply.
6. NO opened DVD's or open KEM cards can be returned. There are no exceptions. If you do return them, and they are opened, you will not be refunded. We can not resell opened DVD's, or KEM cards.

Damaged Goods Policy

All damaged products can be returned at no charge. Please inspect all goods before signing. If damage has occurred please refuse your shipment and notify JDCpokerchips.com by e-mail. Your product will then be reshipped immediately or your money returned.

Please note: IF PRODUCTS ARE SIGNED IN GOOD ORDER YOUR RETURN WILL NOT BE ACCEPTED.

Backorder Policy

If for any reason your product was placed on back order JDCpokerchips.com will contact you within 24 hours to advise the status of your order.